Industry Challenges
Invention of the wireless. Popularity of broadband. Rising need for 'anytime, anywhere' communication options. Fast switching over to packet-based networks. The era of convergence has arrived in true sense. Staying in touch has crossed all geographical and physical barriers. However, challenges like reduced margins, increased competition, and fast changing customer preferences are constantly driving the telecommunication companies towards exploring newer technologies and leveraging immense possibilities. With streamlined business processes and greater focus on customer needs, the companies are striving to keep their customers connected in a simpler and cost-effective way using different media - right from computers to mobile phones to electronic devices.
Here are some issues if tackled properly, can empower the telecommunication companies to offer great communication experiences:
How to control total cost of operations and enhance operational efficiency?
How to leverage investments for designing new services?
How to match new services to customer preferences?
How to enhance customer service and support?
How to manage subscriber churn?
How to integrate customer, network and business data strategically for more informed business decisions?
How to increase sales productivity?
How to ensure workforce effectiveness?
Today, evolving with technology and outsourcing business processes and IT services are the keys to succeed in the challenging telecom industry.
ElixirCT's Solutions
ElixirCT consistently designs and delivers telecommunication solutions that well align business with IT and smartly cater to all the industry challenges - be it a faster service rollout or cost-effective legacy transformation or operational efficiency. Our next-generation services span strategic management consultancy, ERP integration, and customized software application development- enabling you to design communication services that connect your customers anytime, anywhere in a simplified way.
Our solutions portfolio extends from customer service desk to sales force effectiveness to document management to training management. Take a look at some of our innovations that form the core of simple yet high-impact communication experiences:
Customer Management & Interactive System (CMIS): A mobile-cum-web tool that enables you to design smart subscriber loyalty programs, provide real-time information to your existing and new customers, create focused marketing campaigns, streamline billings, and enhance personalized customer service.
Sales Force Automation: Interactive software that allows company management, sales managers, and sales representatives to interact with the company ERP and view real-time reports/formats on their mobile devices.
SMART-Application Tracking system: An HR tool designed specifically to create and track a 'person-job fit' pool, thus drastically reducing the turnaround cycle for your hiring initiatives and significantly lowering your recruitment cost.
SMART-Training Resource Manager: Enables you to manage the training of employees - right from nominating to scheduling to evaluating to reporting.
SMART e-learning Modules: Effective multi-media e-learning modules/tutorials developed from your existing content that can be accessed anytime, anywhere.
SMART-Online Testing: Enables employees to take pre and post evaluation tests, anytime, anywhere. The online tests save you the cost of organizing tests at a location and provide an effective way for performance management and growth of employees.
