Industry Challenges
Rising tourist arrivals. Declining airfares. Enhanced direct service. Increased frequencies. Newer routes. All these are indicators of a thriving industry. A key driver of economic growth and globalization, the Airlines industry is growing as never before. But the boom has ushered in greater challenges and rising expectations. Today, reaching the destination called success is not an easy pursuit for the Airline players.

Airlines are posed with challenges like price-conscious customers, proliferation of low-fare airlines, and rising fuel prices. Every airline is striving to cut costs, enhance productivity, and win customer confidence. The business and operational choices made by an airline play an ever-larger role in making a difference to its competitive stance.

The airlines are constantly faced with questions like:

Technology has revolutionized the way airlines do business. The web and mobile technology presents exciting and profitable opportunities for cost control and business transformation that is an imperative for the Airlines industry.

ElixirCT’s Solutions

ElixirCT converts the tough terrain into a smooth runway of possibilities with its suite of next-generation services that include strategic management consultancy, ERP integration, and customized software application development. Our robust airline-specific solutions are designed to meet the unique industry needs such as competitive pricing, high-impact marketing, resource efficiency, and effective customer relationship management - speeding up your business decision making and helping you and your customers reach the right destination.

With our deep understading of the Airlines industry and over a decade of IT experience, we have designed a spectrum of high-performing, scalable, and flexible products that can be hosted and accessed using multiple protocols. Some of these products include:

• Customer Management & Interactive System-CMIS: An innovative mobile-cum-web solution that helps you track and reward your customers, design effective ‘Frequent Flier Program’ (FFP), inform your customers and ticketing agents about latest updates/schemes, and enhance interactive customer service like checking seat availability, booking seats, getting flight updates, checking FFP details, registering for special promotions, and registering complaints – all via an SMS or a click.
  
  
• SMART-Application Tracking system: An HR tool designed specifically to create and track a ‘person-job fit’ pool, thus drastically reducing the turnaround cycle for your hiring initiatives and significantly lowering your recruitment cost.
  
  
• SMART-Training Resource Manager: Helps you manage the training of your entire staff, including pilots, cabin crew, flight dispatchers, ticketing staff, and the call centre staff – right from nominating to planning to evaluating to reporting.
  
  
• SMART- e-learning Modules and Online Testing: Effective e-learning modules that enable pilots and cabin crew, who are constantly on the move, to take trainings and post evaluation tests, anytime, anywhere.
  
  
• Crew Resource Management: An interactive software that helps to plan, schedule, and trigger alerts each time any of the crew’s reporting to DGCA is due, so that the necessary corrective action can be taken in time.